2 Jobs in Sparks Glencoe, MD
Facilities Management is Hiring a Customer Support Manager Near Sparks Glencoe, MD
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.
Job Summary
The Customer Support Manager will have the crucial task of supervising the customer service team to ensure that the company's scheduling, dispatching, and customer service objectives are achieved. Key duties will involve directly overseeing the department by effectively managing, guiding, and inspiring team members, as well as facilitating onboarding and training processes. Responsibilities also include monitoring call quality and coordinating schedules across all office locations. Additionally, the role entails addressing concerns from dissatisfied customers and devising satisfactory resolutions. Strong leadership and communication skills are imperative for success in this position. Monthly travel to the company's other offices is expected. Furthermore, this role will oversee the international customer service department, which may entail evening or weekend work hours.
Duties & Responsibilities
- Make certain that all potential job prospects are contacted and transitioned to the appropriate status in accordance with the company’s system.
- Using the company's resources, the Customer Support Manager will conduct weekly audits to address any discrepancies in the department’s processes. These audits will also initiate the introduction of proactive strategies within the customer service team. The Customer Support Manager holds the responsibility of communicating these approaches to their team members.
- The Customer Support Manager will monitor training, team meetings, performance ratings and on-call scheduling.
- 5 years of Customer Service experience
- 2 years of experience leading a team
401k matching
Medical/Dental/Vision
Generous PTO policy
Training & Development
Job Summary
Full Time
Business Services
$91k-117k (estimate)
04/23/2024
06/22/2024
GLOBE, AZ
<25
1995
DON MCDANIEL
<$5M
Business Services
Related Companies
The job skills required for Customer Support Manager include Customer Service, Leadership, Scheduling, Onboarding, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
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The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
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Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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They are responsible for overseeing teams of Customer Service Representatives.
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Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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Step 3: View the best colleges and universities for Customer Support Manager.
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